Vacancy For the Customer Service Centre (CSC) in Hoofddorp we are looking for an:  

Account Coordinator – Benelux  

As an Account Coordinator you are primarily responsible for all customer contact in the Benelux region. 

Your main tasks

Manage the general sales process byCreating quotations and follow up to create contracts including all related tasks (hand out, returns, invoicing etc.)

Administer CC service enquiries and follow up related tasks

Contract changes (reduction, termination, transfers)

Credit notesHandling/registration of broken stock/broken padlocks

Debtor management (disputes, unallocated payment, direct debit)

Monitor and control customer balances

Manage and maintain customer master data in CC administrative systems

Provide support and give feedback about market and customer background to respective

Key Account Managers as well as relevant colleagues (e.g. Pool Management)

Handling general enquiries of customers and CC partners (CC prices and products, general CC information, complaints, CC administrative system)  

Sub tasks

Maintain and create a high level of customer satisfactionIdentify improvements and potential for market activities and report pro-actively

Participate in CC workgroups when required

 Needed skills: Bachelor / higher educational level or proven ability to act on higher educational level in previous jobs

Languages:

Native Dutch and fluent English (French is an asset)

Experience in Logistics / Supply Chain is a plusCommercial background  

Competences: Self-ensured personResult-driven and client-focusedAble to work under time pressureWell-developed communication and interpersonal skillsHands on and full of initiatives  

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