About this role …  

Looking for a career opportunity to work in a versatile European credit department and collaborate with global management?    Are you fluent (written and oral) in both English, French and Italian?   This is a fantastic opportunity to become part of the Global Credit Team working to assist with credit assessment and collection for our European accounts.    

What you’ll do …  

·         Evaluate credit worthiness of new accounts through trade references and credit reports, and update customer file maintenance with assigned credit limit and corresponding terms

·         Apply prompt and sound decisions when reviewing orders for accounts past due and/or over their credit limit

·         Prepare the reconciliation of accounts and work deductions in a timely manner

·         Ensure customer accounts consistently operate within an appropriate level of line tolerance and increase/decrease the lines accordingly

·         Make regular calls to customers on overdue balances and ensure sales representatives are informed about delinquent accounts ·         Negotiate payment plans when accounts struggle to meet terms to reduce exposure

·         Collaborate with other departments and sales representatives to resolve customer problems

·         Recommend debtor to third party collection agency if payment is not forthcoming and prepare paperwork to send to collection agency  

What you’ll bring …  

·         Post-secondary education in either accounting or business-related studies is required

·         2 to 3 years of experience in collections or in a similar role are necessary

·         Fluency (written and oral) in English, French and Italian

·         Strong communication skills to deal with delinquent accounts, utilizing tact, diplomacy and firmness on sensitive information

·         Strong knowledge of ERP systems and Microsoft Office, especially Ms. Excel. SAP knowledge is an asset

·         Demonstrated ability to prevent, analyze and solve problems in a fast-paced environment

·         Strong financial acumen with proven data analysis and effective time management skills

·         Demonstrated ability to plan, organize and manage multiple fast-moving customer accounts concurrently within strict deadlines and budget constraints

·         Structured independent thinker with ability to work as part of a global team

·         Polished and upbeat professional presentation

·         Strong work ethic with proven ability to adapt to changing priorities with a positive attitude

·         Mature analytical and evidence-based decision-making style using objectivity to evaluate and determine a solution

·         Entrepreneurial spirit with an appreciation for design, trends and housewares  

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